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PAYMENT METHODS

We accept the following:

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If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists or call or email a Prestige Customer Representitive between the hours of 9am-5pm Monday-Friday at 810.629.6100 and customerservice@prestigeauthentics.com.

 

*We also accept checks and money orders.

Please send orders to:

Prestige Authentics
3103 W. Thompson Road
Fenton, MI 48430

TAX POLICY
We are required to collect 6.00% sales tax if your order is purchased in the state of Michigan. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.

PRICING POLICY
Prices shown are in U.S. dollars only and are subject to change without notice. If we lower an item price, we offer a price adjustment if you notify us within 14 days of your purchase. Prices are based on our vendors and supply and demand.

SHIPPING & HANDLING
We only ship to the United States. Canadian orders are accepted, but must ship to a United States address. Free shipping is to the 48 contiguous states. Shipments to Alaska and Hawaii are shipped ground, but at the 2nd day air rate. Standard Delivery Orders will arrive within 2 to 10 days depending on the UPS delivery schedule. Next Day and 2nd Day shipping is available for an additional charge with the amount posted during order checkout. Orders do not ship the same day; they ship the expedited service chosen after the item is manufactured or pulled from stock. We can not send merchandise to P.O. Boxes. All standard deliveries are handled by Federal Express and United Parcel Service (UPS) and insured for your protection.

ORDER STATUS
Most of our items are shipped from our wholesale suppliers. It can take 1 - 2 days for our supplier to ship, plus 3 - 7 days standard shipping from UPS. If after the standard shipping time, 7 - 10 days, you think your order is late, please call us at 810.629.6100  and we will track it for you.

OUT OF STOCK ITEMS
All listed merchandise on the site are in-stock, or made to order, as of the last time the database was updated. Occasionally, high demand causes us to run out of certain items. In the event that an item is out of stock, or needs to be backordered or manufactured, we will notify you via email or by phone, before any charges are made to your account. We do not charge your credit card until we have approval from the manufacturer to start your order. Charges for out-of-stock items will be credited back to your card.

DAMAGED GOODS, RETURNS & EXCHANGES
RETURNS - NON-DEFECTIVE MERCHANDISE: All non-defective merchandise is guaranteed for a period of 30 days from purchase. We will gladly accept all returns for a 100% refund, less a 10% restocking fee to cover our free shipping expenses. Displays over $100 are subject to a 20% restocking fee. Any expedited shipping charges will not be credited. Returned items must include the actual certificate of authenticityand be in original sale condition with their appropriate boxes. We credit the credit card used for the original purchase or can give store credit. Please call us at 810.629.6100  to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions. We are not responsible and can not give credit for returns that arrive broken or damaged. You will have to make a claim with your shipper for reimbursement.

DAMAGED-DEFECTIVE MERCHANDISE: All damaged or defective merchandise must be called in to us within 5 days of receipt of order. We're sorry, but there can be no exceptions to this as these are our vendors terms. On most items, the damage occurs during shipping. We will make a claim with the shipping company. You must have all of the original packaging for damaged goods, or we CAN NOT replace the item at no charge. Please call us at 810.629.6100  for damaged items and claim instructions. Items that have been lost/damaged by the shipping carrier must have the claim made by the carrier's deadline policy. Items that are damaged from shipping, can not be replaced by expedited shipping, as the shipping carriers will not pay for their mistake.

NON-RETURNABLE MERCHANDISE: Any item that is custom built, custom framed, or custom logoed can not be returned. This includes all display cases that are etched with a team logo or name, added mirrors, added locks, added 100% UV protection, and hinges requested on the left side. These items are custom made to order for your order. Thank you for understanding.

CANCELLATION OF ORDERS: We can cancel your order if the item has not shipped. If the order has been shipped and is in transit, the the return policy above applies. If you need to cancel a custom manufactured display case with nameplate, you will have to pay for any custom work that has been performed on your order which generally includes etched logos and nameplates.

UNCLAIMED MERCHANDISE
Prestige Authentics , nor it's divisions, manufacturers, or shipping warehouses, are not responsible for items over 30 days, regardless of the issue. These items will be discarded after that time.

WARRANTY
Prestige Authentics nor it's divisions or manufacturers, does not offer any warranty that the display cases, or the like, even with 100% UV protection, will completely stop fading. There are many other factors that contribute to the fading process.

PROMOTIONS & CONTESTS
Promotions cannot be combined with any other offers, discounts or promotions